Xerox Printer Troubleshooting Guide
How to Change Entry Screen Defaults on a Xerox Printer
Reviewed for web publication: This guide is designed for Benchmark Office Systems customers and Xerox printer users who need to change the default walk-up or guest-user screen on a Xerox device.
Please note: Not all Xerox printers use the same menu names, control-panel layout, or Embedded Web Server screens. Entry Screen Defaults generally control the default screen, app, or walk-up behavior users see at the device. Some changes can be made at the control panel, while others may be available through the printer’s Embedded Web Server.
Quick Answer
To change Entry Screen Defaults on a Xerox printer, log in as an administrator, open the Entry Screen Defaults menu, choose the default screen or app behavior you want, save the change, and test the device as a normal walk-up or guest user.
On many Xerox devices, this setting may appear under Home > Customize > Entry Screen Defaults. On some other devices, it may appear under Device or Tools > Device Settings > General > Entry Screen Defaults. In the Embedded Web Server, it may appear under Properties > General Setup > Entry Screen Defaults.
On This Page
Symptoms This Guide Covers
This guide may help if you are seeing any of the following issues:
- The wrong app opens first when someone walks up to the printer.
- Guest users are landing on the wrong starting screen.
- The device no longer opens to the preferred default screen.
- You want to standardize the default screen users see at the control panel.
- You need to change the default app or default entry behavior for walk-up use.
Applies To
This guide applies to Xerox printers and multifunction devices that support customizable control-panel defaults for walk-up or guest users. It is most relevant for devices where Entry Screen Defaults are available at the control panel or through the Embedded Web Server.
The exact options vary by model. If the Entry Screen Defaults menu is not available, the feature may be limited by model, software version, permissions, or device configuration.
Before You Start
Before changing the setting, confirm the following:
- You have administrator access to the Xerox device.
- You know which screen or app users should see first.
- You know whether the change is for general walk-up use, guest use, or a specific default app experience.
- You are prepared to test the change after signing out of administrator mode.
Admin access note: If you do not know the admin password, stop and resolve that issue first. Do not keep guessing, because repeated failed login attempts can create a separate lockout problem on some Xerox devices.
What Are You Trying to Change?
Use this table to confirm whether Entry Screen Defaults is the right area to review.
| If This Is Happening | Likely Setting Area | What To Check First |
|---|---|---|
| The wrong app opens when users walk up to the printer | Default walk-up screen or default app behavior | Check Entry Screen Defaults and confirm the selected default app or screen. |
| Guest users see the wrong starting screen | Guest-user entry behavior | Review Entry Screen Defaults while thinking specifically about walk-up or guest use. |
| The device changed after an update or settings change | Saved defaults or interface customization | Verify the default setting again and test from the Home screen after signing out. |
| You cannot find the setting | Different menu path, permissions, or model limitation | Try the alternate control-panel path or Embedded Web Server path for your model. |
| The setting saves but the screen does not change | Testing state, user state, or another default behavior | Sign out, return to normal user mode, and retest as a walk-up or guest user. |
Step 1: Log in as Administrator
Log in as an administrator at the control panel or in the Embedded Web Server, depending on where you plan to make the change.
If admin access is not available, stop there and resolve the admin-login issue first. Guessing passwords is not a good troubleshooting path.
Step 2: Open the Entry Screen Defaults Menu
The exact path varies by Xerox model and interface. Start with the path that matches the device you are working on.
Common Control-Panel Path on Many Newer Devices
Home > Customize > Entry Screen Defaults
Common Alternate Control-Panel Path on Some Devices
Device or Tools > Device Settings > General > Entry Screen Defaults
Common Embedded Web Server Path
Properties > General Setup > Entry Screen Defaults
If you do not see the option: Try another valid path for the device model. If the option is still missing, the setting may be unavailable because of permissions, model limitations, software version, or device configuration.
Not Sure Which Xerox Menu Path Applies?
If you cannot find Entry Screen Defaults, Benchmark can help identify the correct path for your Xerox model and confirm whether the setting is available at the control panel or through the Embedded Web Server.
Step 3: Change the Default Screen or App Behavior
Once you are in Entry Screen Defaults, select the screen, app, or default behavior you want the device to use for walk-up or guest users.
For example, the device may allow you to control the default walk-up screen, the default app that appears at the device, or the action that occurs when a user approaches or signs in. The exact choices depend on the Xerox model and configuration.
After choosing the desired option, save or apply the change.
Step 4: Return to the Home Screen and Test the Change
After saving the new default, test the behavior before considering the issue resolved.
- Return to the Home screen.
- Sign out if you are logged in as administrator.
- Re-enter the device as a normal walk-up or guest user, if needed.
- Confirm the device opens to the expected default screen or app.
If your goal was to change the default walk-up screen, the new behavior should be visible after you return to normal user mode.
Common Troubleshooting Notes
- The menu path can differ by Xerox model and interface.
- Some models expose the setting through Customize on the Home screen.
- Other models place the setting under Tools, Device Settings, or General.
- The Embedded Web Server may provide the same setting under Properties > General Setup.
- If the option is missing, permissions, software version, or model limitations may be involved.
- If the setting saves but does not appear to work, sign out of admin mode and test as a normal walk-up or guest user.
When to Contact Benchmark
Contact Benchmark if:
- You cannot find the Entry Screen Defaults menu.
- The setting does not save.
- The default screen does not change after saving.
- You do not have admin access.
- You are not sure which Xerox menu path applies to your model.
- You need help standardizing the walk-up screen for users across the office.
Frequently Asked Questions About Xerox Entry Screen Defaults
What are Entry Screen Defaults on a Xerox printer?
Entry Screen Defaults control the default screen, app, or entry behavior users see when they walk up to the Xerox device or use it as a guest user. The exact options vary by model.
Where do I find Entry Screen Defaults on a Xerox printer?
On many Xerox devices, try Home > Customize > Entry Screen Defaults. On some devices, try Device or Tools > Device Settings > General > Entry Screen Defaults. In the Embedded Web Server, try Properties > General Setup > Entry Screen Defaults.
Why can I not find Entry Screen Defaults on my Xerox device?
The menu may be in a different location, or the option may not be available because of the model, software version, permissions, or device configuration. Try the alternate menu paths before assuming the feature is unavailable.
Do I need admin access to change Entry Screen Defaults?
Usually, yes. Entry Screen Defaults affect device behavior for users, so administrator access is commonly required at the control panel or in the Embedded Web Server.
Why did the setting save but the default screen did not change?
You may still be testing while signed in as administrator, or another user-specific behavior may be affecting what you see. Return to the Home screen, sign out, and test as a normal walk-up or guest user.
Can Benchmark help change Xerox Entry Screen Defaults?
Yes. Benchmark can help review the Xerox model, locate the correct menu path, confirm whether the setting is available, and troubleshoot cases where the default screen does not change after saving.
Need Help Customizing Xerox Control-Panel Defaults?
If your Xerox printer is opening to the wrong screen or you cannot find the Entry Screen Defaults menu, Benchmark can help review the device settings and identify the right path for your model.
