What office equipment services does Benchmark provide in Andover, MA?

Benchmark Office Systems supports Andover businesses with copier repair, printer service, preventative maintenance, toner and supplies, Managed Print Services, and Xerox office equipment support. We help local offices reduce downtime, improve print reliability, and keep daily document workflows moving.

Do you repair copiers and printers for businesses in Andover?

Yes. Benchmark provides copier and printer repair for businesses in Andover and nearby Merrimack Valley communities. Common service needs include paper jams, error codes, print quality problems, scanning issues, connectivity problems, and recurring equipment failures.

How quickly can Benchmark respond to a service request in Andover?

Response time depends on the type of issue, service agreement, technician availability, and parts requirements. If your copier or printer is affecting daily operations, contact Benchmark directly so the team can review the problem and advise on the fastest available service option.

How do I request copier or printer service?

You can request service by contacting Benchmark Office Systems directly or using the service and contact options on the website. For the fastest help, include the equipment model, the issue you are seeing, any error code, and whether the problem affects printing, copying, scanning, or network connectivity.

Do you offer preventative maintenance for office printers and copiers?

Yes. Preventative maintenance helps reduce emergency service calls, extend equipment life, improve print quality, and catch worn components before they cause downtime. This is especially useful for busy offices that rely on printers and copiers throughout the workday.

Can Benchmark provide toner and office equipment supplies?

Yes. Benchmark can help Andover-area businesses with toner and office equipment supplies, including support for Xerox devices. Using the correct supplies helps protect print quality, reduce avoidable service issues, and keep office equipment running reliably.

What are the benefits of Managed Print Services for an Andover business?

Managed Print Services can help businesses control print costs, reduce supply-related interruptions, monitor usage, improve device performance, and simplify printer support. For offices with multiple users, departments, or devices, MPS can make print management more predictable and less time-consuming.

How do I know whether my copier needs repair or replacement?

Repair may make sense if the device is relatively current, the issue is isolated, and the total cost is reasonable. Replacement may be smarter if the machine has frequent breakdowns, rising service costs, slow performance, poor scan features, or no longer fits your office workflow. Benchmark can help evaluate both options.

Can Benchmark help small businesses choose the right copier or printer?

Yes. Benchmark can help small businesses compare copier, printer, and multifunction printer options based on print volume, color needs, scanning requirements, security needs, budget, and office workflow. This is useful when a business has outgrown a desktop printer or is replacing aging equipment.

What areas near Andover does Benchmark support?

Benchmark supports businesses in Andover and nearby Merrimack Valley communities, including downtown Andover, Shawsheen Village, Ballardvale, and surrounding Northern Massachusetts and Southern New Hampshire areas.

Do you sell and lease copiers and printers for Nashua, NH businesses?

Yes. Benchmark Office Systems provides copier and printer sales, leasing options, multifunction printers, and managed print support for businesses in Nashua and throughout Southern New Hampshire. We help organizations choose equipment based on print volume, workflow needs, budget, security requirements, and service expectations.

What types of office printers and copiers do you offer?

Benchmark offers Xerox copiers, office printers, multifunction printers, and production-capable systems for business environments. Options may include black-and-white printers, color printers, multifunction devices with print, copy, scan, and fax capabilities, and systems designed for larger workgroups or higher-volume use.

How do I know which copier or printer is right for my business?

The right device depends on your monthly print volume, number of users, color printing needs, scanning requirements, security needs, and whether your team needs basic printing or more advanced document workflows. Benchmark can assess your current setup and recommend equipment that fits the way your office actually works.

Can I lease a copier or printer instead of buying one?

Yes. Many Nashua businesses lease copiers and printers because leasing can reduce upfront costs, make budgeting more predictable, and provide a path to updated technology over time. Leasing may also allow service, maintenance, supplies, and support to be bundled into one agreement.

Do you provide service and support for copiers and printers in Nashua?

Yes. Benchmark provides local copier and printer service for Nashua businesses and nearby Southern New Hampshire communities. Service options may include maintenance, repairs, supplies, troubleshooting, and support agreements depending on the equipment and service plan.

What is included in a copier or printer service agreement?

A service agreement may include routine maintenance, repair support, toner or supply management, parts coverage, and access to local technical support. The exact coverage depends on the equipment, agreement type, and business needs. Benchmark can review the options before you choose a device or plan.

Can Managed Print Services help lower our printing costs?

Yes. Managed Print Services can help reduce waste, improve supply management, monitor print usage, reduce downtime, and give businesses better visibility into printing costs. For offices with multiple devices, MPS can also help standardize equipment and improve efficiency across departments.

Do you deliver and set up copiers and printers in Nashua, NH?

Yes. Benchmark can help with delivery, setup, installation, and configuration for eligible copier and printer systems in Nashua and surrounding areas. This may include connecting the device to the network, setting up print and scan functions, and helping users understand the basic workflow.

When should a business replace an office copier or printer?

A business should consider replacing equipment when breakdowns become frequent, print quality declines, parts or supplies are harder to obtain, security features are outdated, or the device no longer supports current workflow needs. Older equipment can create hidden costs through downtime, service calls, and inefficient printing.

How can I get a copier or printer recommendation for my Nashua business?

You can contact Benchmark Office Systems to review your current equipment, print volume, workflow needs, and budget. From there, Benchmark can recommend copier, printer, leasing, service, or Managed Print Services options that fit your business.

Xerox Printer Troubleshooting Guide

Xerox Resources Required or Paper Mismatch Error on Mac? How to Fix It

Last reviewed: June 2026 | Reviewed by: Benchmark Office Systems technical support team

If your Xerox printer shows a Resources Required or Paper Mismatch message after sending a print job from a Mac, the printer is usually waiting for paper that matches the job settings. The job may be asking for a specific paper size, paper type, paper color, or tray that does not match what is currently loaded or programmed on the machine.

Please note: Not all Xerox printers use the exact same touch screen layout, and Mac print windows can vary by macOS version and by application. The same basic troubleshooting logic still applies: check the held job message, match the paper and tray settings, then correct the Mac print settings if the job keeps sending the wrong paper request.

Quick Answer: What Does Resources Required or Paper Mismatch Mean?

A Resources Required or Paper Mismatch message usually means the Xerox printer is holding the job because the requested paper does not match what the printer has available. The fastest fix is often to load the requested paper, confirm the tray settings, then resume the held job. If the requested paper is not necessary, you may be able to print on alternate paper or delete the job and resend it from the Mac with corrected print settings.

Symptoms This Guide Covers

This guide may help if you are seeing any of the following issues:

A Resources Required message appears on the Xerox printer control panel.
A Paper Mismatch message appears.
A print job from a Mac is held and will not print.
The printer is asking for a specific paper size, paper type, paper color, or tray.
The printer is online, but the job does not print because the requested paper is not available.
The same job keeps failing after being resent from the Mac.

One Mac, Multiple Users, or One Document?

Before changing settings, look for the pattern. That usually tells you whether to start at the printer, the tray settings, or the Mac print window.

If This Is Happening	Likely Issue	What To Check First
One Mac keeps getting the error.	A saved Mac print preset, paper size, paper feed, or application print setting may be sending the wrong request.	Check the Mac print settings and delete or update old presets.
Multiple users get the same error on standard paper jobs.	The printer tray may be programmed incorrectly, or the wrong paper may be loaded.	Check the physical paper and the tray settings on the Xerox device.
Only one document causes the error.	The document may have a nonstandard page size, specialty paper type, or saved print setting.	Check Page Setup, Paper Size, and the application’s print settings.
The printer asks for colored, specialty, or nonstandard paper.	The job may be requesting paper that is not loaded or not programmed in the selected tray.	Load the requested paper, choose alternate paper, or resend the job with standard paper settings.

Which Xerox Products Would This Apply To?

This guide may apply to many Xerox printers, copiers, and multifunction devices used with Mac computers when a print job is held because the requested paper does not match the paper available in the machine.

It is most relevant for Xerox office devices with tray settings for paper size, paper type, and paper color, including many Xerox AltaLink, VersaLink, B-Series, C-Series, and PrimeLink models.

View Xerox printer and copier options from Benchmark

Before You Start

Before deleting jobs or changing print settings, check a few basics:

Read the exact message on the Xerox control panel.
Identify which job is being held.
Check what paper is physically loaded in the tray.
Confirm whether the tray settings match the paper that is actually loaded.
Check whether the issue affects one Mac, multiple users, or only one document.
Look for saved Mac print presets that may be applying old paper settings.

Core rule: The print job settings and the printer tray settings must match. A tray can contain the correct paper physically but still cause a mismatch if the Xerox device is programmed for a different paper size, type, or color.

Step 1: View the Held Job on the Printer

Start at the Xerox printer control panel. The held job message usually tells you what the printer is waiting for.

At the printer control panel, press the Home button.
Touch Jobs.
From the jobs list, select the held job.
Review the resources required message shown on the control panel.

The message may identify a specific paper size, paper color, paper type, or tray setting that does not match the job.

Step 2: Load the Required Paper

If the printer is asking for a paper size, type, or color that you have available, load that paper into the correct tray.

Make sure the tray is loaded with the correct:

Paper size
Paper type
Paper color
Paper orientation, if the job requires a specific orientation

Once the required paper is available, the job may resume automatically. If it does not, select the held job and touch Resume.

Step 3: Print on Alternate Paper

If the exact requested paper is not available, you may be able to print the held job on a different tray. Use this only when the document does not truly require the original paper setting.

Select the held job on the Xerox control panel.
Touch Print On Alternate Paper.
Choose a tray that contains acceptable paper.
Touch OK.

Important: Printing on alternate paper can be a useful temporary workaround, but it does not correct the original mismatch. If the same job keeps failing, check the Mac print settings or the printer tray settings.

Step 4: Delete and Resend the Job if Needed

If the held job was sent with the wrong settings, it may be faster to delete it and resend it correctly from the Mac.

Select the held job on the Xerox control panel.
Touch Delete.
Confirm by touching Delete again if prompted.
Return to the Mac.
Reopen the print window, review the print settings, and resend the job.

This is often the cleaner fix when a Mac preset, application setting, or document setting keeps sending the wrong paper request.

Step 5: Check for Tray Setting Mismatch

If the machine is showing a Paper Mismatch error, the paper loaded in the tray may not match the tray’s programmed settings.

Examples:

Letter paper is loaded, but the tray is set to a different size.
White paper is loaded, but the job is asking for colored paper.
Plain paper is loaded, but the tray is set to a specialty paper type.
The paper was changed in the tray, but the machine was not updated to reflect the new paper settings.

Even if the paper looks correct physically, the tray settings on the Xerox device must still match. Review the tray settings and make sure they match the actual paper in the tray.

Step 6: Check the Mac Print Settings

If the error continues after you confirm the paper and tray settings, check the print settings on the Mac before resending the job.

Look for the following settings in the Mac print window:

The selected printer.
The selected paper size.
Any manually selected paper source or tray.
Any special paper type or media setting.
Any saved print preset that may be applying old settings.
Application-specific settings, such as Page Setup or a custom page size.

A common cause of repeated mismatch errors is a Mac print job that keeps sending the wrong paper request even though the printer is loaded with standard paper. If needed, switch the job back to standard paper settings and resend it.

Step 7: Test the Fix

After making corrections, send a small test print from the Mac.

Confirm the following:

The job is no longer held for resources.
The printer pulls paper from the expected tray.
The document prints without a Paper Mismatch message.
The same settings work again when you reopen the original document or application.

If the job prints normally, the issue has likely been resolved.

Common Troubleshooting Notes

The print job settings and the tray settings must match.
A printer can have the correct paper loaded but still stop if the tray is programmed incorrectly.
A Mac print preset can continue sending the wrong paper settings until it is changed.
Manual tray selections can cause repeated mismatch errors if the selected tray does not match the document settings.
Printing on alternate paper can help get a job out, but it does not fix the original setting mismatch.
If the error affects multiple users, check the printer tray settings before changing every Mac.

When to Contact Benchmark

Benchmark Office Systems supports Xerox printers, copiers, and multifunction devices for businesses across Southern New Hampshire and Northern Massachusetts. If the machine keeps holding Mac print jobs after the tray and print settings have been checked, Benchmark can help review the device-side settings and the Mac print workflow.

Contact Benchmark if:

The error continues after matching the tray and paper settings.
The printer will not let you change or confirm the tray settings.
Jobs from the Mac continue to hold even after being resent.
You are not sure whether the problem is on the printer side or the Mac side.
The machine repeatedly shows mismatch messages for standard paper jobs.

Contact Benchmark for Xerox printer support

Frequently Asked Questions About Xerox Resources Required and Paper Mismatch Errors on Mac

Why does my Xerox printer say Resources Required?

A Xerox printer usually says Resources Required when the print job is asking for paper that is not currently available in the machine. The requested paper size, type, color, or tray may not match what is loaded or programmed on the printer.

What does Paper Mismatch mean on a Xerox printer?

Paper Mismatch means the paper loaded in the tray does not match the tray setting or the print job request. For example, the tray may contain letter-size white paper, but the printer may be programmed for a different size, color, or paper type.

Why is my Mac print job held even though the printer has paper?

The printer can have paper loaded and still hold the job if the paper does not match the job settings. Check the held job message, then compare the requested paper settings with the paper loaded and programmed in the tray.

Should I load the requested paper or print on alternate paper?

If the document truly needs the requested paper, load the correct paper and resume the job. If the paper request was accidental and standard paper is acceptable, use Print On Alternate Paper or delete the job and resend it from the Mac with corrected settings.

Why does the same Xerox Paper Mismatch error keep coming back?

The same error can return when a saved Mac preset, application setting, manual tray selection, or tray programming mismatch keeps sending the wrong paper request. Check both the Mac print settings and the Xerox tray settings.

Do I need to reinstall the Xerox driver to fix a Paper Mismatch error?

Usually not at first. Start by checking the held job message, tray settings, and Mac print settings. A driver reinstall may be considered later if the Mac print options are incorrect, missing, or not communicating properly with the Xerox device.

When should I contact Benchmark for help?

Contact Benchmark if the error continues after the tray and Mac print settings match, if you cannot confirm the tray settings, or if the Xerox device repeatedly holds standard paper jobs from one or more Mac computers.

Need Help With a Xerox Paper Mismatch Error?

If your Xerox printer keeps holding Mac print jobs for Resources Required or Paper Mismatch errors, Benchmark can help review the held job, tray settings, and Mac print settings.

Request Xerox printer support