Frequently Asked Questions
Products & Equipment
Learn about the printers, copiers, and document solutions we offer. These FAQs cover device options, features, setup, training, and how our equipment supports secure, efficient workflows for your business.
Most user guides are available on the Xerox website support page by searching your model number followed by “user guide.”
Need help finding it? Call or email us.
Yes. Training is included with new installations, and refresher training is available for existing customers.
Need training? Call or email us.
Yes, we provide professional installation and setup services for the equipment you order. You can order equipment by calling us, submitting an online form, or scheduling a consultation.
Call or email us to learn more about our installation services or submit a request online.
Absolutely! We have solutions for low volume to high volume. As the machines get faster, they can handle more volume and usually thicker stock as well. Products start with the Versalink series, then move up to the Altalink series, then Primelink series, and from there Versants or Iridesse machines for color. Just call or email us and we can find something to meet your needs.
Our solutions at Benchmark Office help strengthen document security and compliance through several key services:
- Xerox® Print Security Audit Service: This service manages print security across your entire fleet by conducting automated audits, monitoring compliance, and correcting any violations related to firmware updates, password management, and device configuration. It also provides ongoing reporting and alerts through an interactive dashboard to help you maintain strong security and compliance.
- Managed Print Services (MPS): MPS gives you greater visibility and control over document workflows and costs. It helps automate processes, increase productivity, and enhance document security. It also supports environmental sustainability, which is becoming an important compliance factor.
- Xerox® Workflow Central Platform: This platform provides secure, uninterrupted access to documents, enabling easy file conversion and applying enhanced security measures to protect sensitive information.
Call or email us to learn more about our Managed Print Services or request a security audit for your organization.
Yes. We provide tailored solutions for healthcare, education, legal, finance, construction, manufacturing, engineering, non-profits, and other industries, focusing on security, compliance, and efficiency.
Call or email us to learn about the solutions we offer for your specific industry.
Yes. Most of our devices support cloud and document management integrations. Our team will confirm compatibility.
Check out our products here.
Need integration help? Call or email us.
Yes. We provide color and black-and-white printers ranging from desktop models to production-level machines. Recommendations are based on volume, paper size, required functions, applications used, and budget.
Browse Color vs. Black and White Printers.
Not sure what fits? Call or email us.
Differences include color vs. black-and-white, supported paper sizes (such as 11×17), and monthly volume capacity. Higher-volume environments often require Xerox® AltaLink®, while lower-volume offices are well served by VersaLink®. Today’s copiers can also support advanced workflows and software integrations.
Need help choosing? Call or email us.
Yes. We offer genuine Xerox® products and supplies as well as compatible options, depending on your preferences. Please contact us for details.
Managed Print Services (MPS)
Get answers about our managed print and automation solutions. Here you’ll find details on service plans, pricing options, contracts, workflow automation, and how MPS can help reduce costs and improve productivity.
Yes. Leasing is the most common option and typically offers the lowest monthly payments with a buyout option.
Ready t0 explore your options? Call or email us.
We offer purchase, lease, and rental options on both new and previously owned equipment.
Want pricing details? Call or email us.
We provide both out-of-the-box and custom solutions to digitize documents, streamline processes, and securely manage files from any device.
Need guidance? Call or email us.
We offer customized workflow automation solutions, including digital forms, document conversion, AI-assisted workflows, and Xerox® Workflow Central for secure file access and conversion.
Want to learn more? Call or email us.
We offer four flexible options:
• Time & Materials
• Supplies-Only
• Service-Only
• Managed Print Services (includes toner, parts, and labor)
Need plan details? See option comparisons here or Call or email us.
Services & Repairs
Find information on service requests, maintenance visits, response times, and troubleshooting. These FAQs explain what to expect when you need support and how we keep your devices running smoothly.
For technician ETA or ticket updates, please contact our office directly.
There are so many codes that could come up on a copier/printer that could just be informational or could require service. You could google the code with your model, for example, “Xerox C405 what does code xxxx mean,” or visit Xerox’s Knowledge Base for possible fixes.
Or give us a call and we’ll help troubleshoot over the phone — it may just be a simple issue like a paper mismatch.”
Morning calls are often handled the same day. Afternoon requests are typically scheduled for the next business day. Urgent issues are prioritized whenever possible.
Need help now? Use Customer Care or call or email us.
Service can be requested by phone, email, or through our Customer Care page. Most visits are handled within the next business day.
Need service? Use Customer Care or call or email us.
Ordering Supplies
Everything you need to know about ordering toner and supplies. This section covers how to place orders, delivery options, timelines, and what to expect when replenishing essential printer supplies.
Smaller or in-stock machines may be delivered same or next day. Larger equipment typically arrives within a few business days.
Do you have delivery questions? Call or email us.
I was going to be wise and say you can telepathically send it, but seriously, you can call or email us or fill out the Customer Care form for supplies. Thank you for your business!
When possible, we try to accommodate same-day requests. Availability depends on inventory and service schedules.
Urgent request? Call or email us. You can order supplies through our Customer Care form.
If you’re under contract, toner ships automatically. Otherwise, contact us with your printer model and we’ll place the order for you.
Need supplies? Use Customer Care or call or email us.
Account & General Support
Questions about your account or getting in touch? This section includes company information, billing updates, customer support options, feedback, and general assistance.
You can share feedback directly with us or leave a Google review—we appreciate it.
Want to share feedback? Call or email us.
Benchmark Office has been in business since October 2000, making it over 25 years of providing technology solutions and services to our customers in New Hampshire and Massachusetts. We have built a strong reputation for our expertise in office solutions, including printers, copiers, workflow automation, and managed print services.
Billing and account updates are handled directly by our team.
Need changes? Call or email us and we will handle your request promptly.
You can contact Benchmark customer support in several ways:
- Phone: Call us to talk to a specialist at (603) 890‑2474.
- Email: Send an email to info@benchmark‑office.com.
- Contact us online for more information or to request a quote.
Promotions may include trade-ins or clearance equipment. Availability varies by timing and inventory.
Call or email us to learn about current offers that may apply to you.
locations & Service Areas
Looking for local support? These FAQs explain where Benchmark Office Systems is located and the areas we serve, including availability of service, supplies, and support in your region.
We primarily serve New England and support customers in seventeen states through on-site and depot service options.
Call or email us to find out how we can help you.
We have been in business for 25 years and our current location is 75 Gilcreast Road, Suite 311, Londonderry, NH 03053. You can find more information about our location on our contact page.
Benchmark Office is Proud to represent Woman-owned Businesses in New England
