What office equipment services does Benchmark provide in Andover, MA?

Benchmark Office Systems supports Andover businesses with copier repair, printer service, preventative maintenance, toner and supplies, Managed Print Services, and Xerox office equipment support. We help local offices reduce downtime, improve print reliability, and keep daily document workflows moving.

Do you repair copiers and printers for businesses in Andover?

Yes. Benchmark provides copier and printer repair for businesses in Andover and nearby Merrimack Valley communities. Common service needs include paper jams, error codes, print quality problems, scanning issues, connectivity problems, and recurring equipment failures.

How quickly can Benchmark respond to a service request in Andover?

Response time depends on the type of issue, service agreement, technician availability, and parts requirements. If your copier or printer is affecting daily operations, contact Benchmark directly so the team can review the problem and advise on the fastest available service option.

How do I request copier or printer service?

You can request service by contacting Benchmark Office Systems directly or using the service and contact options on the website. For the fastest help, include the equipment model, the issue you are seeing, any error code, and whether the problem affects printing, copying, scanning, or network connectivity.

Do you offer preventative maintenance for office printers and copiers?

Yes. Preventative maintenance helps reduce emergency service calls, extend equipment life, improve print quality, and catch worn components before they cause downtime. This is especially useful for busy offices that rely on printers and copiers throughout the workday.

Can Benchmark provide toner and office equipment supplies?

Yes. Benchmark can help Andover-area businesses with toner and office equipment supplies, including support for Xerox devices. Using the correct supplies helps protect print quality, reduce avoidable service issues, and keep office equipment running reliably.

What are the benefits of Managed Print Services for an Andover business?

Managed Print Services can help businesses control print costs, reduce supply-related interruptions, monitor usage, improve device performance, and simplify printer support. For offices with multiple users, departments, or devices, MPS can make print management more predictable and less time-consuming.

How do I know whether my copier needs repair or replacement?

Repair may make sense if the device is relatively current, the issue is isolated, and the total cost is reasonable. Replacement may be smarter if the machine has frequent breakdowns, rising service costs, slow performance, poor scan features, or no longer fits your office workflow. Benchmark can help evaluate both options.

Can Benchmark help small businesses choose the right copier or printer?

Yes. Benchmark can help small businesses compare copier, printer, and multifunction printer options based on print volume, color needs, scanning requirements, security needs, budget, and office workflow. This is useful when a business has outgrown a desktop printer or is replacing aging equipment.

What areas near Andover does Benchmark support?

Benchmark supports businesses in Andover and nearby Merrimack Valley communities, including downtown Andover, Shawsheen Village, Ballardvale, and surrounding Northern Massachusetts and Southern New Hampshire areas.

Do you sell and lease copiers and printers for Nashua, NH businesses?

Yes. Benchmark Office Systems provides copier and printer sales, leasing options, multifunction printers, and managed print support for businesses in Nashua and throughout Southern New Hampshire. We help organizations choose equipment based on print volume, workflow needs, budget, security requirements, and service expectations.

What types of office printers and copiers do you offer?

Benchmark offers Xerox copiers, office printers, multifunction printers, and production-capable systems for business environments. Options may include black-and-white printers, color printers, multifunction devices with print, copy, scan, and fax capabilities, and systems designed for larger workgroups or higher-volume use.

How do I know which copier or printer is right for my business?

The right device depends on your monthly print volume, number of users, color printing needs, scanning requirements, security needs, and whether your team needs basic printing or more advanced document workflows. Benchmark can assess your current setup and recommend equipment that fits the way your office actually works.

Can I lease a copier or printer instead of buying one?

Yes. Many Nashua businesses lease copiers and printers because leasing can reduce upfront costs, make budgeting more predictable, and provide a path to updated technology over time. Leasing may also allow service, maintenance, supplies, and support to be bundled into one agreement.

Do you provide service and support for copiers and printers in Nashua?

Yes. Benchmark provides local copier and printer service for Nashua businesses and nearby Southern New Hampshire communities. Service options may include maintenance, repairs, supplies, troubleshooting, and support agreements depending on the equipment and service plan.

What is included in a copier or printer service agreement?

A service agreement may include routine maintenance, repair support, toner or supply management, parts coverage, and access to local technical support. The exact coverage depends on the equipment, agreement type, and business needs. Benchmark can review the options before you choose a device or plan.

Can Managed Print Services help lower our printing costs?

Yes. Managed Print Services can help reduce waste, improve supply management, monitor print usage, reduce downtime, and give businesses better visibility into printing costs. For offices with multiple devices, MPS can also help standardize equipment and improve efficiency across departments.

Do you deliver and set up copiers and printers in Nashua, NH?

Yes. Benchmark can help with delivery, setup, installation, and configuration for eligible copier and printer systems in Nashua and surrounding areas. This may include connecting the device to the network, setting up print and scan functions, and helping users understand the basic workflow.

When should a business replace an office copier or printer?

A business should consider replacing equipment when breakdowns become frequent, print quality declines, parts or supplies are harder to obtain, security features are outdated, or the device no longer supports current workflow needs. Older equipment can create hidden costs through downtime, service calls, and inefficient printing.

How can I get a copier or printer recommendation for my Nashua business?

You can contact Benchmark Office Systems to review your current equipment, print volume, workflow needs, and budget. From there, Benchmark can recommend copier, printer, leasing, service, or Managed Print Services options that fit your business.

Xerox Printer Troubleshooting Guide

Xerox Prints Have Lines, Smudges, Spots, White Stripes, or Missing Areas? How to Troubleshoot

Last reviewed: June 2026 | Reviewed by: Benchmark Office Systems technical support team

If your Xerox printer or multifunction device is producing pages with lines, smudges, spots, white stripes, or missing areas, the most important first step is to identify where the defect appears. A line that appears only when copying through the top feeder usually points to the scanner glass strip. A defect that appears on printed documents can point to paper condition, toner buildup, printhead LED lenses, drum cartridges, or internal transfer components.

Please note: Not all Xerox machines look exactly the same, and the location of cleaning tools, drums, and internal components varies by model. Do not force any internal part. If the machine requires internal service or you are not comfortable accessing the drum or cleaning-wand area, contact Benchmark for help.

Quick Answer: What Should You Check First?

If the defect appears only when copying through the top feeder, clean the narrow scanner glass strip. If the defect appears on copies but not computer print jobs, clean the main scanner glass and the narrow strip. If the defect appears when printing documents, check the paper condition, run 10 to 20 blank pages, then clean the printhead LED lenses with the cleaning wand. If white stripes, missing areas, or random deletions continue, the machine may need a drum cartridge, supplies, or service.

Symptoms This Guide Covers

This guide may help if you are seeing any of the following print quality issues:

Lines running through prints or copies
Smudging on printed pages
Streaks on copies or prints
Spots, marks, or repeating defects on the page
White stripes or blank bands
Missing areas or random deletions in printed output
Defects that affect one color more than others

Where Does the Defect Appear?

Before cleaning parts or replacing supplies, narrow the problem by checking whether the defect appears when copying, printing, or both.

If This Is Happening	Likely Source	What To Check First
The line appears only when copying through the top feeder.	The narrow scanner glass strip used by the feeder may have dust, debris, or residue on it.	Clean the narrow glass strip on the left side of the scanner glass.
The defect appears on copies, but printed documents from the computer look normal.	The scanner glass or feeder glass strip may be contaminated.	Clean the main document glass and the narrow feeder glass strip.
The defect appears when printing documents from the computer.	There may be contamination in the paper path, dirty printhead LED lenses, toner buildup, poor paper, or a drum issue.	Check the paper, run blank pages, then clean the printhead LED lenses.
White stripes, white spots, or missing areas appear on prints or copies.	Toner may not be transferring correctly to the drum, transfer belt, or paper.	Clean the printhead LED lenses, then check the drum and low supplies.
The defect appears in one specific color.	The issue may be tied to the matching color drum or printhead LED lens.	Clean the printhead lens for the drum color that matches the defect.

Which Xerox Products Would This Apply To?

This troubleshooting guide may apply to many Xerox printers, copiers, and multifunction devices that produce copy or print quality defects. It is especially relevant for Xerox office devices that use drum cartridges, internal paper paths, scanner glass, feeder glass strips, and printhead LED lens cleaning tools.

This may include many models in the Xerox AltaLink, VersaLink, B-Series, C-Series, and PrimeLink families, depending on the machine configuration. Exact part names, drum positions, cleaning-wand locations, and touch screen instructions can vary by model.

If your machine has a different layout, use this guide as a general troubleshooting path and contact Benchmark if you are unsure where the scanner glass strip, cleaning wand, drum cartridge, or supply area is located.

View Xerox printer and copier options from Benchmark

Before You Start

Before cleaning or replacing parts, check the following:

Does the defect happen only when copying through the top feeder?
Does the defect happen on copies from both the feeder and the glass?
Does the defect happen on printed documents from a computer?
Does the defect appear in black, one specific color, or all colors?
Is the paper old, damp, curled, or outside the machine's recommended specifications?
Are any supplies low or near empty?

Safety note: When cleaning scanner glass areas, power off the machine and unplug the power cord first. Let any cleaned glass surface dry completely before closing the feeder and powering the machine back on.

Step 1: Identify Where the Defect Appears

Start by narrowing the problem to one of these situations:

The line or defect appears only when copying through the top feeder.
The defect appears on copies, but not on printed documents.
The defect appears when printing documents from a computer.
The defect appears on both copies and prints.

Once you know which situation matches the problem, use the section below that best fits what you are seeing.

Step 2: If the Defect Happens Only When Copying Through the Top Feeder

If a line appears only when copying through the top feeder, the problem is often dirt, dust, or debris on the narrow scanner glass strip used by the feeder.

Power off the machine.
Unplug the power cord as a safety precaution.
Lightly dampen a lint-free cloth or paper towel with water. An alcohol wipe may also be used.
Open the document cover.
Wipe the main document glass.
Wipe the narrow glass strip on the left side. This is the strip used when documents feed through the top feeder.
Continue wiping until the glass is free of debris and completely dry.
Close the document feeder.
Plug the machine back in and power it on.
Make a fresh copy through the top feeder to test the result.

Xerox scanner glass with document cover open — Open the document cover to access the scanner glass area before cleaning.

Close-up diagram of the narrow Xerox feeder glass strip — The narrow glass strip is commonly used when documents feed through the top feeder.

Step 3: If the Defect Appears on Copies but Not Printed Documents

If the defect appears when making copies, but printed documents from the computer look normal, the problem is still likely related to the scanner glass rather than the internal print engine.

Power off the machine.
Unplug the power cord.
Lightly dampen a lint-free cloth or paper towel with water, or use an alcohol wipe.
Open the document cover.
Wipe the surface of the main document glass.
Wipe the narrow glass strip on the left side.
Make sure both glass areas are free of debris and completely dry.
Close the feeder.
Plug the machine back in and power it on.
Make a copy from the feeder and from the scanner glass to compare results.

Xerox document cover open showing scanner glass and feeder glass strip — Check both the main scanner glass and the narrow feeder glass strip.

Cleaning the Xerox scanner glass and narrow feeder glass strip — Wipe the glass surfaces with a lightly dampened lint-free cloth or an alcohol wipe, then let them dry completely.

Step 4: If the Defect Appears When Printing Documents

If the defect appears when printing documents from a computer, the likely cause shifts away from the scanner glass and toward the paper path, paper condition, printhead LED lenses, transfer belt, supplies, or drums.

Start with the simplest checks:

Replace old, damp, curled, or questionable paper with fresh paper that meets the machine's specifications.
Copy or print 10 to 20 blank pages to help clear toner buildup from the paper path and feed rollers.
Check whether the defect appears in black, one color, or all colors.
If the defect continues, move to cleaning the printhead LED lenses.

Why this matters: Lines and streaks on prints can be caused by contamination or debris in the paper path, including areas such as the printhead lenses or transfer belt. Poor paper condition can also create print quality defects.

Step 5: Clean the Printhead LED Lenses

If print defects continue, clean the printhead LED lenses using the cleaning wand. The location of the wand varies by model, but it is typically located on or near the drum area.

Open the machine and locate the printhead LED lens cleaning rod or wand.
Identify the drum color that matches the color of the line, streak, or defect.
Insert the wand slowly into the matching printhead LED lens cleaning slot until it stops.
Pull the wand back out.
Repeat the insert-and-remove motion at least 3 times and up to 10 times as needed.
Repeat for any other drum positions that need cleaning.
Return the wand to its home position.
Close the machine and test the print quality again.

Xerox printhead LED lens cleaning wand location — Locate the printhead LED lens cleaning rod or wand, typically near the drum area.

Inserting Xerox printhead LED lens cleaning wand into the cleaning slot — Match the drum color to the defect color and insert the wand into the matching cleaning slot.

Repeat Xerox printhead LED lens cleaning wand motion three times — Push the wand in until it stops, then pull it out. Repeat at least three times and up to ten times as needed.

Do not force the cleaning wand. If it does not move smoothly or you are not sure where it belongs, stop and contact Benchmark instead of risking damage to the machine.

Step 6: If You See White Spots, White Stripes, or Missing Areas

White spots, white stripes, and missing areas can be caused by toner transfer problems. The issue may happen while toner transfers to the drum, from the drum to the image transfer belt, or from the transfer belt to the paper.

Possible causes include:

Debris or contamination on the drum
Dirty printhead LED lenses
A worn second bias transfer roller
Old or damp paper
Low or near-empty supplies

For these defects, start with the printhead LED lens cleaning process in Step 5. After cleaning, test again. If the issue continues, move to the supply and drum checks below.

Xerox printhead LED lens cleaning wand location for white stripe troubleshooting — For white stripes or missing areas, start by locating the cleaning wand again.

Insert Xerox printhead LED lens cleaning wand for white stripe troubleshooting — Insert the wand into the appropriate printhead LED lens cleaning slot.

Repeat Xerox printhead LED lens cleaning wand motion for white stripe troubleshooting — Repeat the insert-and-remove motion at least three times before retesting the print output.

Step 7: Replace the Required Drum or Low Supplies

If cleaning does not resolve the problem, the drum cartridge may be defective. For white deletions, white stripes, or missing areas, low or near-empty supplies can also contribute to the issue.

Take the following actions as needed:

Replace the affected drum cartridge.
Replace any low or near-empty supplies.
Use fresh paper that meets the machine's specifications.
Test the machine again after replacement.

Service note: If a drum has already been replaced and the same defect continues, the issue may involve another internal component. At that point, a service call is the better next step.

Step 8: Test the Fix

After cleaning, changing paper, or replacing supplies, test the machine in more than one way.

Print a few sample pages from the computer.
Make a copy through the top feeder.
Make a copy from the scanner glass.
Check whether the same line, smudge, spot, white stripe, or missing area is still visible.
Compare whether the defect is gone, reduced, or unchanged.

If the defect is gone or clearly reduced, the issue was likely related to contamination, paper condition, supplies, or the drum. If the defect is unchanged, contact Benchmark for service support.

Common Troubleshooting Notes

If the issue happens only when using the top feeder, focus on the narrow scanner glass strip.
If the issue happens on copies but not prints, the scanner glass is still the first place to check.
If the issue happens on printed documents, focus on paper condition, internal contamination, printhead LED lenses, drums, and supplies.
White stripes or missing areas usually point to toner transfer problems, not the same type of issue as a dark line or smudge.
Matching the defect color to the correct drum position can save time and avoid replacing the wrong part.
Old or damp paper can create print quality issues even when the machine itself is working properly.

When to Contact Benchmark

Benchmark Office Systems supports Xerox printers, copiers, and multifunction devices for businesses across Southern New Hampshire and Northern Massachusetts. If cleaning, paper checks, and supply checks do not resolve the issue, Benchmark can help determine whether the machine needs a drum, transfer component, or service visit.

Contact Benchmark if:

The defect remains after cleaning the scanner glass.
The printhead LED lenses have been cleaned and the issue continues.
The drum has already been replaced.
The machine shows repeated print quality problems even with fresh paper.
Internal transfer components may be worn.
You are not comfortable accessing the drum or cleaning-wand area.

Contact Benchmark for Xerox printer support

Frequently Asked Questions About Xerox Lines, Smudges, Spots, and Missing Areas

Why does my Xerox printer have lines on the page?

Lines can be caused by different issues depending on when they appear. If the line appears only when copying through the top feeder, the narrow scanner glass strip is often dirty. If the line appears when printing documents, the cause may be contamination in the paper path, dirty printhead LED lenses, a drum issue, or poor paper condition.

Why do I only see a line when using the document feeder?

If the line appears only when using the document feeder, clean the narrow glass strip on the left side of the scanner glass. That strip reads documents as they pass through the feeder, and even a small mark or speck of debris can create a line on copies or scans.

Why do copies have lines but printed documents look fine?

If copies have lines but printed documents from the computer look normal, the issue is usually related to the scanner glass rather than the print engine. Clean the main document glass and the narrow feeder glass strip, then test copies again.

What causes smudges or streaks on Xerox prints?

Smudges or streaks can come from toner buildup, debris in the paper path, dirty printhead LED lenses, paper that is old or damp, or a drum-related issue. Start with fresh paper, run 10 to 20 blank pages, and clean the printhead LED lenses if the issue continues.

What causes white stripes or missing areas on Xerox prints?

White stripes, white spots, or missing areas usually point to a toner transfer problem. Possible causes include debris on the drum, dirty printhead LED lenses, a worn transfer component, old or damp paper, or low supplies.

Should I replace the drum cartridge right away?

Not usually. Start by identifying when the defect appears, cleaning the scanner glass if it is a copy issue, checking paper condition, running blank pages, and cleaning the printhead LED lenses. If the defect continues after those checks, the affected drum cartridge may need replacement.

When should I contact Benchmark for help?

Contact Benchmark if the defect remains after cleaning, if the printhead LED lenses have already been cleaned, if the drum has already been replaced, or if you are not comfortable accessing internal parts of the Xerox machine.

Need Help With Xerox Print Quality Problems?

If your Xerox printer is still producing lines, smudges, spots, white stripes, or missing areas after basic cleaning and paper checks, Benchmark can help identify the next step.

Request Xerox printer support