What office equipment services does Benchmark provide in Andover, MA?

Benchmark Office Systems supports Andover businesses with copier repair, printer service, preventative maintenance, toner and supplies, Managed Print Services, and Xerox office equipment support. We help local offices reduce downtime, improve print reliability, and keep daily document workflows moving.

Do you repair copiers and printers for businesses in Andover?

Yes. Benchmark provides copier and printer repair for businesses in Andover and nearby Merrimack Valley communities. Common service needs include paper jams, error codes, print quality problems, scanning issues, connectivity problems, and recurring equipment failures.

How quickly can Benchmark respond to a service request in Andover?

Response time depends on the type of issue, service agreement, technician availability, and parts requirements. If your copier or printer is affecting daily operations, contact Benchmark directly so the team can review the problem and advise on the fastest available service option.

How do I request copier or printer service?

You can request service by contacting Benchmark Office Systems directly or using the service and contact options on the website. For the fastest help, include the equipment model, the issue you are seeing, any error code, and whether the problem affects printing, copying, scanning, or network connectivity.

Do you offer preventative maintenance for office printers and copiers?

Yes. Preventative maintenance helps reduce emergency service calls, extend equipment life, improve print quality, and catch worn components before they cause downtime. This is especially useful for busy offices that rely on printers and copiers throughout the workday.

Can Benchmark provide toner and office equipment supplies?

Yes. Benchmark can help Andover-area businesses with toner and office equipment supplies, including support for Xerox devices. Using the correct supplies helps protect print quality, reduce avoidable service issues, and keep office equipment running reliably.

What are the benefits of Managed Print Services for an Andover business?

Managed Print Services can help businesses control print costs, reduce supply-related interruptions, monitor usage, improve device performance, and simplify printer support. For offices with multiple users, departments, or devices, MPS can make print management more predictable and less time-consuming.

How do I know whether my copier needs repair or replacement?

Repair may make sense if the device is relatively current, the issue is isolated, and the total cost is reasonable. Replacement may be smarter if the machine has frequent breakdowns, rising service costs, slow performance, poor scan features, or no longer fits your office workflow. Benchmark can help evaluate both options.

Can Benchmark help small businesses choose the right copier or printer?

Yes. Benchmark can help small businesses compare copier, printer, and multifunction printer options based on print volume, color needs, scanning requirements, security needs, budget, and office workflow. This is useful when a business has outgrown a desktop printer or is replacing aging equipment.

What areas near Andover does Benchmark support?

Benchmark supports businesses in Andover and nearby Merrimack Valley communities, including downtown Andover, Shawsheen Village, Ballardvale, and surrounding Northern Massachusetts and Southern New Hampshire areas.

Do you sell and lease copiers and printers for Nashua, NH businesses?

Yes. Benchmark Office Systems provides copier and printer sales, leasing options, multifunction printers, and managed print support for businesses in Nashua and throughout Southern New Hampshire. We help organizations choose equipment based on print volume, workflow needs, budget, security requirements, and service expectations.

What types of office printers and copiers do you offer?

Benchmark offers Xerox copiers, office printers, multifunction printers, and production-capable systems for business environments. Options may include black-and-white printers, color printers, multifunction devices with print, copy, scan, and fax capabilities, and systems designed for larger workgroups or higher-volume use.

How do I know which copier or printer is right for my business?

The right device depends on your monthly print volume, number of users, color printing needs, scanning requirements, security needs, and whether your team needs basic printing or more advanced document workflows. Benchmark can assess your current setup and recommend equipment that fits the way your office actually works.

Can I lease a copier or printer instead of buying one?

Yes. Many Nashua businesses lease copiers and printers because leasing can reduce upfront costs, make budgeting more predictable, and provide a path to updated technology over time. Leasing may also allow service, maintenance, supplies, and support to be bundled into one agreement.

Do you provide service and support for copiers and printers in Nashua?

Yes. Benchmark provides local copier and printer service for Nashua businesses and nearby Southern New Hampshire communities. Service options may include maintenance, repairs, supplies, troubleshooting, and support agreements depending on the equipment and service plan.

What is included in a copier or printer service agreement?

A service agreement may include routine maintenance, repair support, toner or supply management, parts coverage, and access to local technical support. The exact coverage depends on the equipment, agreement type, and business needs. Benchmark can review the options before you choose a device or plan.

Can Managed Print Services help lower our printing costs?

Yes. Managed Print Services can help reduce waste, improve supply management, monitor print usage, reduce downtime, and give businesses better visibility into printing costs. For offices with multiple devices, MPS can also help standardize equipment and improve efficiency across departments.

Do you deliver and set up copiers and printers in Nashua, NH?

Yes. Benchmark can help with delivery, setup, installation, and configuration for eligible copier and printer systems in Nashua and surrounding areas. This may include connecting the device to the network, setting up print and scan functions, and helping users understand the basic workflow.

When should a business replace an office copier or printer?

A business should consider replacing equipment when breakdowns become frequent, print quality declines, parts or supplies are harder to obtain, security features are outdated, or the device no longer supports current workflow needs. Older equipment can create hidden costs through downtime, service calls, and inefficient printing.

How can I get a copier or printer recommendation for my Nashua business?

You can contact Benchmark Office Systems to review your current equipment, print volume, workflow needs, and budget. From there, Benchmark can recommend copier, printer, leasing, service, or Managed Print Services options that fit your business.

Microsoft Exchange Online Email Changes: What Xerox Device Users Need to

Date: 01/26/2026

Microsoft will permanently disable Basic Authentication for Exchange Online email services in March 2026. If your Xerox device uses Exchange Online for features like Scan to Email or fax notifications, it may need to be updated to support OAuth 2.0. We recommend contacting your IT provider to confirm whether this change affects you. Benchmark Office Systems is also available to assist if needed.

What is Microsoft changing in Exchange Online?

Microsoft is phasing out Basic Authentication for SMTP AUTH in Exchange Online. Beginning March 2026, Exchange Online will no longer allow devices or applications to send email using basic username-and-password authentication.

This change applies only to Exchange Online (Microsoft 365) and does not affect on-premise Exchange servers.

Why is Microsoft disabling Basic Authentication?

Basic Authentication is less secure and more vulnerable to:

Phishing attacks
Credential theft
Unauthorized access attempts

Microsoft is replacing it with OAuth 2.0, which uses secure, token-based authentication and aligns with modern security best practices.

Which Xerox features could be affected?

If your Xerox device sends email through Exchange Online, the following features may be impacted if no updates are made:

Scan to Email
Internet Fax (Send)
Fax Forward to Email
Automatic Email Notifications
Error Notifications via Email

Once Basic Authentication is disabled, these features may stop working until the device is updated.

Who should be concerned about this change?

You should review this update if:

Your organization uses Microsoft Exchange Online
Your Xerox device sends emails through Exchange Online
You rely on email-based workflows from your device

If you are unsure how your environment is configured, your IT provider is the best first point of contact to determine whether this applies to you.

What action should be taken?

Primary recommendation:
Contact your IT provider to confirm whether your organization uses Exchange Online for Xerox email workflows and whether updates are required.

If action is needed:

Xerox devices must be updated to use OAuth 2.0 for sending email

Xerox has released firmware updates and configuration guidance to support this transition.

Official Xerox information and downloads are available here:
https://www.xerox.com/MSOAuth2

When does this take effect?

Now: OAuth 2.0-compatible firmware is available
March 2026: Microsoft permanently disables Basic Authentication

While there is no immediate impact today, planning ahead helps avoid unexpected service interruptions closer to the deadline.

How does Benchmark Office Systems fit into this?

Benchmark Office Systems works closely with Xerox and can:

Help review device configurations if requested
Coordinate with your IT provider as needed
Assist with Xerox-related firmware updates and guidance

Your IT provider can lead the evaluation, but Benchmark is here to support you if questions come up along the way.

Final takeaway

This is a security-driven update, not a cause for alarm. Many organizations will already be prepared, but confirming now helps ensure your Xerox email features continue working smoothly after March 2026.

Start by contacting your IT provider.
If additional assistance is needed, Benchmark Office Systems is happy to help. Feel free to contact us with any questions.

Microsoft Exchange Online Email Changes: What Xerox Device Users Need to Know