About Benchmark Office Systems
Benchmark Office Systems is a technology company located at 75 Gilcreast Road, Suite 311 in Londonderry, New Hampshire. We are proud to represent Xerox products in both New Hampshire and Massachusetts. We have the knowledge, technology, and expertise to help our customers with solutions that encompass hardware, software and services. Managed Print Services is one of the fastest growing divisions, where solutions comprise of analyzing office equipment fleets and customizing solutions to maximize efficiency and control cost.
Benchmark President, Michelle McManus, started working at Xerographix West in Boulder, Colorado in 1992 as an Office Manager, jumped into sales a short time later, and then managed a Sales team years later. Her husband Tom joined in 1995 and together moved back East to Londonderry, NH in October 2000 to start their own Xerox sales agency. After 25 years and a lot of learning, growing, and building a fantastic staff – we are a multi-million dollar business that is thriving. Our team continues to grow as we look to add more key players.
Thank you to our loyal customers for your continued business and referrals!
Michelle, and the Benchmark Team
For affirmative action purchasing goals of our customers, we are proud to be a Woman-owned, disadvantaged business enterprise with qualifications including: W/DBE, WOSB, and a SOMWBA/SDO business.
Technology Partners
Xerox Corporation leads in technology that revolutionizes communication and workflow. They combine digital and paper solutions, enhancing both work and personal integration.
Scanners
Xerox offers award-winning digital scanners for varied needs from office to home use. Their scanners cater to Departmental, Production, Desktop, Workgroup, and mobile requirements.
CareAR specializes in AR-driven expertise for operational efficiency and improved safety. Their vision transforms service experiences, extending from desktops to drones.
CareAR specializes in AR-driven expertise for operational efficiency and improved safety. Their vision transforms service experiences, extending from desktops to drones.
PaperCut offers simple, affordable print management software for businesses and education. Their software provides comprehensive print and copy control, universally favored by admins.
Umango excels in document scanning and file conversion software development. They offer solutions that empower organizations across various sizes and industries.
EGoldFax provides a cloud faxing solution that easily replaces traditional fax lines. Their email-based system offers a straightforward and user-friendly faxing alternative.
Chamber Involvement
Greater Derry Londonderry Chamber Of Commerce
The Greater Derry Londonderry Chamber of Commerce is dedicated to promoting regional economic growth, advancing business-friendly public policies, and serving our members through outstanding programs, benefits, and services.
The Merrimack Valley Chamber of Commerce
The Merrimack Valley Chamber of Commerce is the voice for business and industry in your community.
Greater Salem Chamber Of Commerce
The Greater Salem Chamber of Commerce is a Partnership of Businesses and Professional Individuals Working Together to Build a Healthy Economy and Improve the Community’s Quality of Life.
Benchmark Office is Proud to represent Woman-owned Businesses in New England
Frequently Asked Questions
Most user guides are available on the Xerox website support page by searching your model number followed by “user guide.”
Need help finding it? Call or email us.
Yes. Training is included with new installations, and refresher training is available for existing customers.
Need training? Call or email us.
You can share feedback directly with us or leave a Google review—we appreciate it.
Want to share feedback? Call or email us.
Benchmark Office has been in business since October 2000, making it over 25 years of providing technology solutions and services to our customers in New Hampshire and Massachusetts. We have built a strong reputation for our expertise in office solutions, including printers, copiers, workflow automation, and managed print services.
We primarily serve New England and support customers in seventeen states through on-site and depot service options.
Call or email us to find out how we can help you.
We have been in business for 25 years and our current location is 75 Gilcreast Road, Suite 311, Londonderry, NH 03053. You can find more information about our location on our contact page.
Yes, we provide professional installation and setup services for the equipment you order. You can order equipment by calling us, submitting an online form, or scheduling a consultation.
Call or email us to learn more about our installation services or submit a request online.
Smaller or in-stock machines may be delivered same or next day. Larger equipment typically arrives within a few business days.
Do you have delivery questions? Call or email us.
I was going to be wise and say you can telepathically send it, but seriously, you can call or email us or fill out the Customer Care form for supplies. Thank you for your business!
Absolutely! We have solutions for low volume to high volume. As the machines get faster, they can handle more volume and usually thicker stock as well. Products start with the Versalink series, then move up to the Altalink series, then Primelink series, and from there Versants or Iridesse machines for color. Just call or email us and we can find something to meet your needs.
Our solutions at Benchmark Office help strengthen document security and compliance through several key services:
- Xerox® Print Security Audit Service: This service manages print security across your entire fleet by conducting automated audits, monitoring compliance, and correcting any violations related to firmware updates, password management, and device configuration. It also provides ongoing reporting and alerts through an interactive dashboard to help you maintain strong security and compliance.
- Managed Print Services (MPS): MPS gives you greater visibility and control over document workflows and costs. It helps automate processes, increase productivity, and enhance document security. It also supports environmental sustainability, which is becoming an important compliance factor.
- Xerox® Workflow Central Platform: This platform provides secure, uninterrupted access to documents, enabling easy file conversion and applying enhanced security measures to protect sensitive information.
Call or email us to learn more about our Managed Print Services or request a security audit for your organization.
Yes. We provide tailored solutions for healthcare, education, legal, finance, construction, manufacturing, engineering, non-profits, and other industries, focusing on security, compliance, and efficiency.
Call or email us to learn about the solutions we offer for your specific industry.
Billing and account updates are handled directly by our team.
Need changes? Call or email us and we will handle your request promptly.
For technician ETA or ticket updates, please contact our office directly.
You can contact Benchmark customer support in several ways:
- Phone: Call us to talk to a specialist at (603) 890‑2474.
- Email: Send an email to info@benchmark‑office.com.
- Contact us online for more information or to request a quote.
Firmware updates are released periodically to resolve issues that may arise. We generally recommend updating only if you’re experiencing a problem that the update specifically addresses; otherwise, there’s a chance something else could be affected during the process.
You can update your printer’s firmware using the Firmware Connect App. This app automatically pushes system software updates to your ConnectKey‑enabled multifunction printers (MFPs), including fixes for operational issues, compatibility improvements, new features, and security patches. There’s no need to call the Service Desk or perform manual updates—the app handles everything for you.
Contact us to learn more about the Firmware Connect App.
Copiers and printers can jam for several reasons. Here are some possibilities:
- Paper mismatch.
- Did you tell the machine you loaded a thicker paper stock so it can make the proper adjustments?
- Has the paper absorbed moisture from humidity? Unfortunately, no make or model handles damp paper well. As a test, remove the paper from the tray and place it on a flat surface—do you see a “wave” in the paper, or is it curled? If so, it will likely jam. As a solution, you can flip the paper over, load only one ream at a time if it’s very humid, and keep the rest sealed in the box (or better yet, in plastic containers to keep humidity out).
- Did a label get stuck on a roller?
- Have the rollers worn down (like tires) and need replacement? They wear out over time due to use and temperature changes.
- Or just call us. We’ll help get the machine back up and running.
There are so many codes that could come up on a copier/printer that could just be informational or could require service. You could google the code with your model, for example, “Xerox C405 what does code xxxx mean,” or visit Xerox’s Knowledge Base for possible fixes.
Or give us a call and we’ll help troubleshoot over the phone — it may just be a simple issue like a paper mismatch.”
Promotions may include trade-ins or clearance equipment. Availability varies by timing and inventory.
Call or email us to learn about current offers that may apply to you.
Yes. Leasing is the most common option and typically offers the lowest monthly payments with a buyout option.
Ready t0 explore your options? Call or email us.
We offer purchase, lease, and rental options on both new and previously owned equipment.
Want pricing details? Call or email us.
Yes. Most of our devices support cloud and document management integrations. Our team will confirm compatibility.
Check out our products here.
Need integration help? Call or email us.
We provide both out-of-the-box and custom solutions to digitize documents, streamline processes, and securely manage files from any device.
Need guidance? Call or email us.
We offer customized workflow automation solutions, including digital forms, document conversion, AI-assisted workflows, and Xerox® Workflow Central for secure file access and conversion.
Want to learn more? Call or email us.
When possible, we try to accommodate same-day requests. Availability depends on inventory and service schedules.
Urgent request? Call or email us. You can order supplies through our Customer Care form.
If you’re under contract, toner ships automatically. Otherwise, contact us with your printer model and we’ll place the order for you.
Need supplies? Use Customer Care or call or email us.
Morning calls are often handled the same day. Afternoon requests are typically scheduled for the next business day. Urgent issues are prioritized whenever possible.
Need help now? Use Customer Care or call or email us.
Service can be requested by phone, email, or through our Customer Care page. Most visits are handled within the next business day.
Need service? Use Customer Care or call or email us.
We offer four flexible options:
• Time & Materials
• Supplies-Only
• Service-Only
• Managed Print Services (includes toner, parts, and labor)
Need plan details? See option comparisons here or Call or email us.
Yes. We provide color and black-and-white printers ranging from desktop models to production-level machines. Recommendations are based on volume, paper size, required functions, applications used, and budget.
Browse Color vs. Black and White Printers.
Not sure what fits? Call or email us.
Differences include color vs. black-and-white, supported paper sizes (such as 11×17), and monthly volume capacity. Higher-volume environments often require Xerox® AltaLink®, while lower-volume offices are well served by VersaLink®. Today’s copiers can also support advanced workflows and software integrations.
Need help choosing? Call or email us.
Yes. We offer genuine Xerox® products and supplies as well as compatible options, depending on your preferences. Please contact us for details.
